Refund Policy

If you've paid for an annual subscription and want a refund, contact us within 14 days of purchase at steven@astrum.software and we'll pro-rate and refund. No interrogation, no retention call, no friction.

Monthly subscriptions cancel from the settings page and stop billing immediately for the next cycle. We don't issue refunds for the in-progress month, but you keep access through the end of that period.

Annual purchases within 14 days of the original transaction: pro-rated refund on request, no questions.

Annual purchases beyond 14 days: case-by-case. If something material went wrong on our end (a bug that affected your account, an outage that lasted multiple days, etc.), contact support and we'll work it out.

Monthly purchases: not refundable, but you can cancel anytime and access ends at the period boundary. No surprise renewals.

Email steven@astrum.software with the email address on your account and a brief note. We respond within two business days. Refunds process within five business days after approval.

You don't need to justify the refund. The 14-day annual window is unconditional. We'd rather give you a clean refund and have you potentially come back later than fight to keep you subscribed under duress.

Separate from refunds, you can delete your account from the settings page at any time. Account deletion removes all your data from our systems within 30 days, including from backups.

Refund + deletion is the cleanest "I'm out" path. Refund alone keeps your data around in case you want to return. Deletion alone keeps your subscription if you want to come back later. Pick whichever combination matches your intent.

If you've reached out about a refund and we couldn't resolve it, or you didn't hear back within five business days, escalate by replying to your original email with "escalate" in the subject. That routes the message directly to the founder.

Chargebacks are a last resort. They cost both of us money and slow down resolution. The email path is faster, cleaner, and almost always produces the right outcome — we don't enjoy keeping money from people who don't want to be customers.